I solved my apple monitor problem.
Wed night (I think) I stopped into the local apple store at the nearby mall.
I was surprised how big the store was, and I was surprised how many people were in the store too.
I first attempted to get a "ballpark" price for fixing the old 23" cinema display... I pretty much new the answer before I asked, but hey, it was worth a shot. The answer: I have no idea. The apple "genius" who was about 19 years old said that was not a normal repair he's used to doing. He then went on to try and tell me that if I had the serial number, it would help... translation: He had no idea but wanted to send me away to get the number. I failed to see how having the serial number would help him to 'ballpark' the amount, when I started to push him on this he clearly didn't want me asking any more questions.
So as I am looking around the store, I see one of the "discontinued" 23" monitors. Hmm, that's odd I thought. Usually when apple discontinues something they pull it from their shelves. I had to ask again... to the other 18 year old sales woman... by any chance do you have any of those in stock? She got onto here futuristic bluetooth wireless communicator, and asked someone in the back. A few minutes later, (after she forgot I was waiting for her), she said, "yes, we do, would you like one?"
I was thrilled! But I had to run the $900 purchase past my boss first. I asked her, "I'll have to come back... Can you tell me about how many you have in stock?"
Her response, "No. It's against apple policy to give out stock."
I tried humor, "Why is it like top secret?"
She was clearly not amused.
So next morning I headed up to the store as they opened in the hopes they didn't sell their last one the night before. I had to laugh...
I walk into the almost empty store, and other 18 year old saleswoman greets me and asks if she can help me. I tell her I'd like to purchase that 23" monitor. Great she says... she presses a button on her high tech communicator, and I'm expecting a person to come out from the back... but no... a different 17 year old salesman comes from the back of the store (only about 30' away!). Rather that wave, call out, or even tell me to see that kid in the blue shirt, she used her high tech device to transfer me over.
Lastly... the young kid said "Do you have any questions about the monitor?"
Me: Nope.
Him: Oh, ok. (I totally threw him off). I'll go get one from the back.
Me waiting 5 min.
Him: Ok, here we go...
Me: Um... that's the wrong one. I asked for the 23" not the new 24" LED model.
Him: Oh. (no apology).
While it all worked out, and only minor inconvenience, I have to say I was less than impressed with the attitudes at the apple store. It was a sense of "we're better than you".
I hope to purchase my new computer this week sometime. While I could go back to the local store, I think I'll just order it over their website. I'd rather deal with an impersonal computer, than an impersonal person.
Showing posts with label apple. Show all posts
Showing posts with label apple. Show all posts
Sunday, January 11, 2009
Tuesday, January 06, 2009
Apple - you've made my S-list
Just a quick rant before I head to bed tonight...
I am lucky to be in the market for a new Macintosh (apple) computer for work. (While I feel lucky to get a new computer I'm also aware of the dread of finding all new bugs and glitches of new operating systems, upgraded programs, etc... it's a love/hate relationship).
So anyway,
I waited until today to make any decisions on which machine to buy due to Apple's usual big announcement at the MacWorld Expo (this week). Only one big announcement really, a new 17" macbook pro - which while exciting, does not effect me since I am going to get a desktop model (Mac pro).
So I start looking at the possible configurations of the new machine and see under the monitors that I only have two choices... a 20" and a 30". Wait... what about the NEW 24" LED monitor that they just came out with a month or so ago?
Long story short...
After a LONG time reading message boards, and reading tech specs, I learned (much to my surprise) that the new 24" monitor ONLY works with the NEW macbook laptops! And by new I mean new as in within the last 3 months! If you bought a macbook 4 months ago chances are it's not compatible.
I can not fathom why apple chose to do this.
You can't (at the time of this writing) even buy an adapter for this new monitor.
So now... I'm in a real quandry about what to do.
I either have to downgrade my current monitor (24" cinema display that just blew out on Monday) to a 20" OR consider buying a third party 24" monitor like a DELL - which I REALLY DON'T want to do.
I'm really angry at Apple right now.
I mentioned earlier to those who would listen to me...
Apple used to be known for simplicity in their machines and products of just "plug-n-play" - I think apple is putting too much time and effort into the latest iphone or ipod, and have forgotten how to make a good computer!
At this point I think I'll be getting the 20" monitor and then use an old 15" CRT monitor as my secondary monitor. Just burns me up.
Peace
I am lucky to be in the market for a new Macintosh (apple) computer for work. (While I feel lucky to get a new computer I'm also aware of the dread of finding all new bugs and glitches of new operating systems, upgraded programs, etc... it's a love/hate relationship).
So anyway,
I waited until today to make any decisions on which machine to buy due to Apple's usual big announcement at the MacWorld Expo (this week). Only one big announcement really, a new 17" macbook pro - which while exciting, does not effect me since I am going to get a desktop model (Mac pro).
So I start looking at the possible configurations of the new machine and see under the monitors that I only have two choices... a 20" and a 30". Wait... what about the NEW 24" LED monitor that they just came out with a month or so ago?
Long story short...
After a LONG time reading message boards, and reading tech specs, I learned (much to my surprise) that the new 24" monitor ONLY works with the NEW macbook laptops! And by new I mean new as in within the last 3 months! If you bought a macbook 4 months ago chances are it's not compatible.
I can not fathom why apple chose to do this.
You can't (at the time of this writing) even buy an adapter for this new monitor.
So now... I'm in a real quandry about what to do.
I either have to downgrade my current monitor (24" cinema display that just blew out on Monday) to a 20" OR consider buying a third party 24" monitor like a DELL - which I REALLY DON'T want to do.
I'm really angry at Apple right now.
I mentioned earlier to those who would listen to me...
Apple used to be known for simplicity in their machines and products of just "plug-n-play" - I think apple is putting too much time and effort into the latest iphone or ipod, and have forgotten how to make a good computer!
At this point I think I'll be getting the 20" monitor and then use an old 15" CRT monitor as my secondary monitor. Just burns me up.
Peace
Monday, June 18, 2007
Apple Keynote
Hey Nation! Any Apple fans out there? I've been watching Steve Job's keynote address online (in bits and pieces, because it's long!) Where he is introducing a lot of the new features in the soon to be released new OS X. (named Leopard (I'm starting to get confused now with all these "big cat" names of their OS. Lets see if I get this, first there is Jaguar, then Tiger, now Leopard)). I have to be honest, as say that a lot of the new updates appear to be "fluff" as far as looks and appearance updates. Which is fine, I'm all for great looking design, but the web and Steve kinda make a big deal about how you can now see a reflection on the new dock (yawn).
During the presentation Steve brought up the CEO of EA (Electronic Arts) and says apple is welcoming them back... big deal. I've never been impressed at all with the EA games for the mac. In fact one of the games I bought (Tiger Woods golf) crashed so much (and lost the progress of the game) that I gave up playing it. So, EA, if you come back to mac, you better "bring it" this time. No lame ports that are full of bugs.
Now, the main reason I'm bloging this post, is that I just saw something that Steve demo'd that really looks cool to me.... It's called "web clip" and it goes hand in hand with Safari and the apple version of widgets called "dashboard". I've actually never been a fan of dashboard. I guess I'm "old skool" because I'm a big fan of the original widget creators called "konfabulator". I don't know how or what happened, but somehow Apple "stole/bought/shared" the idea of widgets and made "dashboard". Since then, Yahoo, bought out the original Konfabulator program, and (luckily) has continued to support and keep Konfabulator alive.
But, after seeing what web clip can do I gotta say... that's awesome. You can really easily make your own widgets of practically anything on the web with just a few clicks!
IF you want to see this, go to Steve's keynote here and click on the wwdc keynote at the bottom , once the video loads/opens then click just a little past the half way mark (around 45, 46 minute mark). Leopard is looking pretty good, but I've learned my lesson... I will not be one of the first ones to run out and buy it. I'll give it at least a few months, before updating, until all the bugs get worked out.
During the presentation Steve brought up the CEO of EA (Electronic Arts) and says apple is welcoming them back... big deal. I've never been impressed at all with the EA games for the mac. In fact one of the games I bought (Tiger Woods golf) crashed so much (and lost the progress of the game) that I gave up playing it. So, EA, if you come back to mac, you better "bring it" this time. No lame ports that are full of bugs.
Now, the main reason I'm bloging this post, is that I just saw something that Steve demo'd that really looks cool to me.... It's called "web clip" and it goes hand in hand with Safari and the apple version of widgets called "dashboard". I've actually never been a fan of dashboard. I guess I'm "old skool" because I'm a big fan of the original widget creators called "konfabulator". I don't know how or what happened, but somehow Apple "stole/bought/shared" the idea of widgets and made "dashboard". Since then, Yahoo, bought out the original Konfabulator program, and (luckily) has continued to support and keep Konfabulator alive.
But, after seeing what web clip can do I gotta say... that's awesome. You can really easily make your own widgets of practically anything on the web with just a few clicks!
IF you want to see this, go to Steve's keynote here and click on the wwdc keynote at the bottom , once the video loads/opens then click just a little past the half way mark (around 45, 46 minute mark). Leopard is looking pretty good, but I've learned my lesson... I will not be one of the first ones to run out and buy it. I'll give it at least a few months, before updating, until all the bugs get worked out.
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