Wednesday, November 13, 2002

Not really another customer service problem, but i think it might be related...
I'm begining to notice the amount of subtle deviousness in today's business.
Last night I got home and my cable was acting strange. The images on some of the channels were "ghosted" on the major networks. I called customer service. After some explaining, she said a tech would have to come out, and when was a good time. About 4-6 months ago, my cable company MADE us get a converter box for an extra $4 a month if you had HBO. When I asked why, she said, "So incase there is a problem with your cable, we can take care of it from here, and not have to send a tech person out."
Great. So, I would call that devious. A way of getting more money from me a month, and lets just make up some excuse to justify it.
Today, I called to upgrade a piece of software for the PC. It was a $19 upgrade price. After giving the customer service person my name, address, email, she then asked for my phone #. I said it was unlisted. She said, Oh, we just use it for an ID verification here, and we don't sell it to other people... After a pause of thinking about giving it to her, I said, "Well, you do have my name, isn't that a personal ID verification"? So she sort of realized how much of a lame excuse she gave me and moved on to taking my order. Next, after completing the upgrade order, She said "And would you like to order the 400 page manual, with advanced features for only $24.99?" I asked if that was in addition to the $19.99, and she said Yes! Wow, so for $20, I get the program, but, if I want to know how to run the program, I need to buy an additional $25 manual. You know, That's just wrong.
ok, I'm off to call them back and see if I can complain to someone at the company. I know it will do no good, but someone needs to speak up to these people.

Cyen out

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