Lowes Customer Service follow-up

A few days ago, I posted a rant about my experience at a local Lowes and the frustration I had in finding some wire. Well, this morning someone "anonymous" left a response that made it sound like he/she worked there. For all I know, this was left by a Home Depot employee trying to make Lowes look bad. I was all set to give a point by point rebuttal to this person's comment but instead I think I'll just re-post it here and let it speak for itself. Let's just say that if this came from a Lowes employee, that it simply reinforces my decision to not shop there.

Anonymous said... i think you guys are lazy. when you mentioned the computer system, we can not just type in anything and it will tell us where it is, it would only give the price. Have you ever stoped to wonder perhaps the customer service ass. was new? so she got an aisle wrong? have you ever stopped and looked around to see how many products we sell, it is impossible to know where every thing is and what everything does. i think the customer service ass. was correct in sending you to the wire aile. and when the wire ass. was never paged, i call people on their portable phones all the time, to tell them they have a customer coming, perhaps that is why you never heard them page. and maybe they only had one ass. who knew about wire, is it not possible that while you were waiting for 10 min, maybe they were with another cusomer who had asked a question earlier. why not be a little more paitent? id like to see you try and work at lowes for one week and see how many mistakes you make. try to stop blameing everything on the world around you. you obviously had an idea of what you wanted, why not do something for your self instead of having people do everything for you?

Tech Tags: lowes Customer+service